Shipping policy

Shipping Policy
Last updated: August 31, 2026
1. Processing Time
Orders are typically processed and prepared for shipment within 1-3 business days of purchase. Orders placed on weekends or holidays are processed the next business day. During high-demand periods, processing may take slightly longer; we’ll notify you by email if there is a significant delay.
2. Shipping Rates and Delivery Estimates
Shipping rates and estimated delivery times are calculated and displayed at checkout based on your delivery address and the shipping method you select. Estimated delivery times are provided by our carriers and are not guaranteed.
3. Domestic Shipping (United States)
Standard domestic delivery typically takes 3-7 business days after processing. Expedited options, where available, will be shown at checkout.
4. International Shipping
We currently offer shipping to a number of international destinations, shown at checkout based on your address. International delivery typically takes 7-21 business days after processing, depending on destination and customs processing. International orders may be subject to import duties, taxes, and customs fees charged by your country upon arrival; these charges are the responsibility of the customer and are not included in the item price or shipping cost.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier information so you can follow your package’s progress.
6. Shipping Delays
We are not responsible for delays caused by the carrier, customs processing, extreme weather, or other events outside our control. If your order is significantly delayed, contact us and we’ll help track it down.
7. Lost or Stolen Packages
If tracking shows your package as delivered but you haven’t received it, please check with neighbors and building management, then contact us at joecruz2010@gmail.com within 7 days so we can open an investigation with the carrier.
8. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we’ll do our best to help redirect a shipment if the carrier allows it.
9. Damaged in Transit
If your order arrives visibly damaged, please keep all packaging and contact us within 7 days with photos so we can file a claim and arrange a replacement or refund.