Refund policy

Refund Policy
Last updated: August 31, 2026
We want you to be happy with your Shutter & Circuit purchase. Please review the details below for returns, exchanges, and refunds.
1. Return Window
You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories and tags included.
2. How to Start a Return
Email joecruz2010@gmail.com with your order number and the reason for the return. We will confirm eligibility and provide return instructions, including the return address. Please do not send items back without contacting us first, as returns sent without prior authorization may not be accepted.
3. Condition of Returned Items
Electronics and camera equipment must be returned complete with all original packaging, manuals, cables, and accessories. Items that show signs of use beyond inspection, or that are missing components, may be subject to a partial refund or may be declined.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days of approval. Please note your bank or card provider may take additional time to post the refund to your account.
5. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. If the item is damaged, defective, or not what you ordered, we will cover return shipping and send a prepaid label or reimburse reasonable shipping costs.
6. Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging so we can arrange a replacement, repair, or refund at no cost to you.
7. Non-Returnable Items
Gift cards, final sale items (clearly marked as such at checkout), and items returned without prior authorization are not eligible for refund.
8. Exchanges
If you’d like a different size, color, or item, the fastest way is to return your original item (once approved) and place a new order.
9. Late or Missing Refunds
If you haven’t received a refund within 10 business days of approval, first check with your bank or card provider, as processing times vary. If you still have not received it, contact us at joecruz2010@gmail.com.
10. Contact
Questions about a return or refund can be sent to joecruz2010@gmail.com.